Troubleshooting: Two-Factor Authentication (2FA) Code Not Received
Having trouble receiving your 2FA code? Here's how to resolve the issue.
First, check these basic items:
- Verify your internet connection
- Look in all email folders - sometimes filters move security emails
- Wait 2 minutes and request a new code
- Verify you're using the correct email address
Still not working? Try these steps:
Use Google SSO
- Return to the signup page
- Select “Login with Google” and click ‘Allow’
Google SSO Not Working?
1. Make sure you're using the right Google account
2. Try signing out of Google completely and signing back in
3. Clear your browser cache and cookies
4. Use an incognito/private window
Still locked out? Contact our support team:
Contact Support If you still can't access your account:
- Email [email protected]
- Include your account details in the email
- Schedule a video call to confirm your identify and troubleshoot the issue
Prevention Tips
- Set up multiple login methods Google SSO + Email
- Keep your recovery email updated
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